What kind of services do you provide?
We pride ourselves on providing a commercial and residential cleaning services as well as commercial and residential carpet cleaning in the Greater London area. In past years, we have served many satisfied customers and provided cleaning solutions for any size of homes, offices, shops, pubs, restaurants and many more.
We take care of every aspect of your cleaning requirements including IT equipment cleaning, blind and curtain cleaning, carpet cleaning, upholstery cleaning and window cleaning.
Many companies act as introduction agencies only. Do you operate on the same basis?
No. And we don't charge an introduction fee.
After we have introduced a cleaner to you we continue to maintain the cleaning service. We make sure the quality level does not drop down and carefully monitor the feedback we receive so we can provide you with the service you want.
Are you and your cleaners insured?
Yes. We have a full Employers Liability cover of £10,000,000 and Public Liability cover of £1,000,000. Increased cover can be arranged on request.
What if something is damaged when my home is being cleaned?
Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced.
Will you provide the cleaning materials and equipment?
Yes. Dimemo Cleaning will supply all machinery (including vacuum cleaners etc.), cleaning materials and black refuse sacks to fulfils the contract.
Items such as office bin liners, white swing and pedal bin liners, local authority refuse sacks, toilet consumables and detergents will be supplied on request at an additional cost according to requirements.
If you have booked a regular domestic cleaning and ironing services, then you have to provide all cleaning materials and a list of tasks.
Can I specify the days for the cleaning?
Yes, you can specify the days for cleaning and we will make every effort to meet your requirements.
Am I guaranteed service the same time and day of the week?
With the exception of inclement weather, your cleaning day is guaranteed. We will make our very best effort to arrive at your requested time and are more than happy to contact you the day before your service with an estimated time of arrival.
What if I need to change my cleaning appointment?
We try to be as flexible as possible. We ask that you give us 48 hours notice, so that we can adjust our schedules.
What if I am not satisfied with your cleaning?
We will make every effort to provide you with reliable cleaners. However, if you are not satisfied with any of our cleaning services, please let us know and we will re-do the job free of charge. If you are still not satisfied with the service we will send you another cleaner and make sure the mistake never repeats.
Who will be cleaning my home?
We make every effort to send the same team of professional cleaners each visit. However, sometimes due to illness, vacations, or other reasons, we may have to substitute another team to clean your home. In the event a substitute team is reassigned, we will contact you personally.
Why does the first clean take longer?
Our first cleaning visit is more like a spring cleaning or perhaps “catch-up” cleaning. Before we can begin regularly scheduled maintenance of a home, there are a variety of first-time tasks that require extra time and effort. There’s a big difference between “old” dirt and “new” dirt. If we don’t get rid of the old dirt, no matter how hard we try, simply removing new dirt isn’t going to make your home sparkling. It’s not uncommon for us to spend from two to four times longer on an initial clean than it takes us on regularly scheduled maintenance visits.
Do I have to be home when the staff comes?
It is not necessary for you to be home. For your peace of mind, all of our staff are fully insured and bonded. For ease of access, you may provide us with a key. However, you are welcome to stay home during your clean.
Can my regular cleaner do additional tasks not covered in my daily program?
Yes, just call the office with your request or email / fax our next visit checklist, a minimum of 48 hours before your scheduled visit. Since we work on a schedule with multiple homeowners we do our best to accommodate everyone’s needs.
Do I still have to pay if I go away for a few weeks?
No. You don't pay a penny. You only pay when you use our cleaning service.
We require 48 hours notice before you go away and the date of your first cleaning when you are back.
How do I pay for services?
The preferred method of payment at time of service is cash or check.
For your convenience, if we have a contract arrangement, we would be happy to invoice you at the end of each month.
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10% DISCOUNT FOR ALL ONLINE BOOKINGS*
Terms & Conditions Apply. Not valid on Domestic and Office Cleaning.
OFFER REF CODE
ALL15DO
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